Terms of use
Last updated: 19 October 2026
1. About the service
Chairo is an app and website for booking appointments at barbershops. Chairo ("we") is based in Tešanj, Bosnia and Herzegovina. By using Chairo you accept these terms.
If you downloaded the app from the App Store, Apple's standard licence agreement (EULA) also applies.
2. Your account
- Give accurate details and keep your password to yourself.
- One person may have one account.
- You must be at least 13 years old. If you are under 16, you need a parent's or guardian's consent.
- You are responsible for everything done from your account.
3. Chairo's role
Chairo is a booking tool. Services (haircuts, shaves and so on) are provided by the shop, and the arrangement for the service is between you and the shop. We are not responsible for the quality of services, prices, delays or cancellations by the shop.
4. Clients
- Come to your appointment, or cancel in time according to the shop's rules.
- A shop may record no-shows and limit your future bookings.
5. Shop owners and barbers
- You are responsible for keeping your shop profile, services, prices and schedule accurate.
- Client details you enter yourself (for example, someone without an account) may be used only for their appointments and in line with the law.
- A shop owner is responsible for the team members they add to the shop.
6. What is not allowed
- fake or mass bookings,
- using other people's details without permission,
- offensive, illegal or infringing content in descriptions and photos,
- attempts to disrupt the app or access it or its data without authorisation.
7. Subscription for shop owners
The app is free for clients. Shop owners pay a subscription:
- it can be bought only on the chairo.app website,
- payment is handled by Lemon Squeezy as the seller, under its own terms,
- the price and billing period are shown before you pay,
- you can cancel at any time, and the subscription runs until the end of the paid period,
- payments are non-refundable.
8. Your content
Photos and text you add remain yours. You allow us to show them in Chairo, only to provide the service. This permission ends when you delete the content or your account.
9. Availability
We work to keep Chairo reliable, but provide it "as is". Interruptions and errors can happen. We may change, add or remove features.
10. Limitation of liability
As far as the law allows, we are not liable for indirect damage, lost earnings or data loss arising from using Chairo. Nothing in these terms limits liability that the law does not allow to be limited, or your rights as a consumer.
11. Ending your use
You can delete your account at any time (see chairo.app/delete-account). We may suspend or close an account that breaks these terms.
12. Changes to these terms
We will tell you about important changes in the app or by email. If you keep using Chairo after a change, you accept the new terms.
13. Governing law
These terms are governed by the law of Bosnia and Herzegovina. Disputes go to the competent court in Tešanj, without affecting your rights under consumer protection law.