Deleting your Chairo account
This page explains how to delete your account in the Chairo app and what happens to your data.
How to delete your account
In the app: open Profile → Account → Delete account and confirm with your password.
On the website: sign in and delete your account with your email and password.
By email: email privacy@chairo.app from your account's email address with the subject "Delete account". We'll delete the account within 30 days and confirm by email.
Shop owners: deleting your account closes and deletes your shop, with all its appointments, services, schedules and photos. Clients' upcoming appointments are cancelled, and clients with an account and your team are notified. The shop can't be handed over to another owner.
What is deleted immediately
- email, password and sign-in details,
- first name, last name, username and phone,
- profile photo,
- notification choices and consent history,
- in-app notifications,
- bug reports and screenshots,
- shop memberships and invites.
Your upcoming appointments are cancelled and the barber is notified.
What is kept, and for how long
| What is kept | Why | How long |
|---|---|---|
| Past appointments, without your name or phone ("Deleted user") | The shop's business records | While the shop uses Chairo |
| Team member record and schedule, no longer linked to you ("Former team member") | The shop's work records | While the shop uses Chairo |
| Record of a privacy request, without the message text | Proof that we handled it | 3 years |
| Payment records at Lemon Squeezy | The seller's legal obligations | Under Lemon Squeezy's rules |
Deleting only some data
You don't have to delete your account to remove some of your data. You can change or remove your profile photo and profile details in the app. For anything else, email privacy@chairo.app.
If a shop booked you without a Chairo account, email privacy@chairo.app too and we'll delete your name and phone number.